Help & Safety Support Helplines

Every profile undergoes a multi-layered verification framework. We validate Aadhaar / PAN / Passport details via authorized government digital credential APIs. Additionally, our system requires a dynamic live selfie test to prevent deepfakes and catfish accounts. For our premium tiers, our verification team verifies ancestral city residence and professional qualifications through independent background specialists.

Absolutely. We provide granual privacy switches in your Sanctuary Profile Settings. You can choose:

• Visible to All Registered Members: Open to verified seekers.
• Protected / Watermarked Photo: Unblurred only after you explicitly accept an interest or photo request.
• Hidden Contact Number: Calls and chats are conducted solely via SanjogSathi masked IVR, never exposing personal phone numbers until both sides grant consent.

Cease all communication immediately and do not transfer a single rupee under any pretense (customs duties, sudden medical emergencies, or lost baggage). Report their Profile ID directly to our Helpline (+91 62396 10126) or email support@sanjogsathi.com. We will immediately freeze the suspect account, preserve audit logs, and assist in security escalation.

If your match has been finalized or you wish to take a personal break, go to Settings > Account Privacy > Profile Visibility. You can choose to "Pause Profile" (hidden from searches while preserving your shortlisted matches) or "Delete Permanently" (which completely wipes biometric references and private chat archives within 30 days per data protection standards).

Yes. Your date, exact time, and place of birth are stored in an encrypted astrological vault. Ashtakoota and Dashakoota Guna Milap algorithms calculate Guna scores without publishing your birth coordinates publicly unless you authorize explicit horoscope downloads to shortlisted families.